Privacy Policy

Effective date: 01 September 2026

This Privacy Policy explains how Freshchoicehub handles personal information when providing rental-related services in Canada. It applies to visitors to our website, individuals who communicate with our team, and customers who book or manage reservations. We aim to describe categories of data we handle, purposes and legal bases for processing, disclosure practices, retention, protection, and choices available to you.

Information we may receive includes: identification and contact details (such as name, phone number, and email), driver credentials (issuing province or country, license class, and expiration), reservation details (vehicle category, pickup and return timing, pickup point, accessories, and payment status), support communications, technical data from your device (IP address, browser, general location, and pages viewed), and preferences related to marketing. When required, payment information is processed via secure providers; we do not store full card numbers on our systems.

We use information to operate our website, process and manage reservations, confirm eligibility, support customer service, personalize content, improve site performance and security, and comply with legal obligations. Our legal bases include your consent (for example, to send updates), performance of a contract (when managing a booking), legitimate interests (such as improving services and preventing misuse), and compliance with applicable laws and regulations.

Data may be shared with trusted service providers that support website hosting, analytics, communications, identity verification, payment handling, and customer service. When vehicles or pickup points are delivered through partners, relevant reservation details are shared so that your booking can be prepared and completed. We may also share information if required by competent authorities or to protect rights, safety, or property.

Retention periods depend on category and purpose. Reservation records are generally kept for a period aligned with accounting, tax, and safety obligations. Communications may be retained to document assistance and improve quality. Technical data used for analytics may be kept in aggregated form. When retention ends, data is securely deleted or de-identified.

We employ organizational and technical safeguards designed to reduce risks such as unauthorized access or disclosure. Measures can include controlled access, encryption in transit, secure configurations, and staff training. While *** method can eliminate all risk, we monitor practices and update controls over time.

Your choices include requesting access to your information, asking for corrections, objecting to certain processing, withdrawing consent where applicable, and requesting deletion subject to legal limitations. To make a request, contact us using the details below. We will respond within a reasonable timeframe and outline any verification steps.

Our website may include links to internal pages like About or Legal for additional context on terms and policies. If we update this Policy, we will revise the effective date and post the updated version on this page. Significant changes may be highlighted on our homepage for visibility.

Contact: Freshchoicehub, 143 King Street West, Toronto, ON M5H 1J8, Canada. Phone: + (1) 647 228-34-19. Email: Freshchoicehub@gmail.com. For privacy-specific requests, you can also write to Freshchoicehub@outlook.com.